Posted 1 month ago
Program Enablement Manager
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
If you have strong program management, program marketing, and analytical skills and are driven to support excellent candidate and employee experiences, we’d love to talk with you! The Program Enablement Manager role is centred on supporting Equinix’s new equitable talent interview and selection program and will primarily support the global program owner. Day-to-day tactical aspects of the role will include supporting data-driven program adoption, employee communications including program marketing, and coordinating live user training sessions.
Responsibilities
Program Management
Responsible for implementation, adoption, and continuous improvement of one (or more) Talent Acquisition (TA) solution(s)
Takes a data-driven marketing approach to program communications to optimize engagement; clearly and concisely communicate program scope, benefits, needs, and results
Identifies success measures and partners with the TA team and other stakeholders to ensure the success measures are met
Runs regular reports for program(s) to measure progress and constantly seeks data-driven opportunities to improve program experience and adoption
Successfully builds relationships and partners closely with other relevant functions (i.e. GTS, HRIS, IT, Talent Management, HR Operations, Marketing)
Process Support/Optimization
Provides global support, offers assistance to hiring managers, recruiters and candidates on basic through complex systems and process escalations in partnership with appropriate internal resources and vendors as needed
Coordinates high volume of global training sessions and trainer availability with Equinix learning team to ensure sessions are staffed appropriately and capacity is optimized for best use of training resources to achieve training plan goals
Partners with HRIS and other teams on researching and resolving TA related systems issues as needed
Partners closely with recruiters on global hiring process questions
Plays an active role in driving change management for new initiatives that impact TA
Responsible for driving data integrity and recommending and participating in implementation of on-going process and systems improvements
Partners closely with recruiters to ensure that programs are adopted, processes are followed, and talent acquisition tools are used - through education, advisement and availability of tools
Identifies program challenges and proposes solutions that improve the candidate, hiring manager and recruiter experience
SME/Consulting on Cross-Functional Projects
Acts as an SME on broader and cross-functional project teams
Offers guidance and ensures that all efforts are aligned with TA strategy
Audit and Compliance (Operations)
Conducts regular regional internal audits to identify program gaps and opportunities, and follows up on potential issues or gaps with appropriate resources to implement solutions
Vendor Management
Responsible for managing the vendor(s) supporting Talent Acquisition solutions for assigned program(s)
This could include negotiating contracts, setting clear expectations, staying abreast of system enhancements, submitting enhancement requests, and ensuring vendor accountability for deliverables
Qualifications
3+ years of progressive, cross organizational program management experience
Excellent written and oral communication skills
Data Analytics: Strong Excel skills with ability to run pivot tables and v-lookups with large data sets (2K+ lines). Tableau development skills would be helpful but not required
Data storytelling: Ability to translate raw data into visual, meaningful, concise, and actionable insights to influence a wide range of stakeholders
Excellent PowerPoint skills with ability to create & format compelling slides that will resonate with internal audiences and stakeholders
Experience supporting a global program with complex administrative tasks, including assisting in the initial implementation and launch (short term) as well as ongoing adoption of the program (long term)
Ability to provide day-to-day functional deliverables and plans, including support of the training delivery plan of both live and digital training curriculums
Experience in supporting the execution of internal communications including program marketing and change management.
Ability to monitor and report progress against program objectives and goals, using Excel and PowerPoint
Strong ability to multi-task and operate in a fast paced and quickly changing environment
Excellent interpersonal skills to interact with executive leadership, cross-functional teams and third parties
A strong customer service mindset as it relates to employee populations
Ability to establish and maintain strong internal relationships at all levels of the organization
Flexible and adaptable; able to work in ambiguous situations and with minimal supervision
Resilient and tenacious with a propensity to persevere
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
